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HELP!
Jan 15, 2021 23:20:23 GMT 1
Post by whyisitallsohard on Jan 15, 2021 23:20:23 GMT 1
I am unable to make a purchase from the spares as no matter what I do the receiving account is rejecting payment even though my own bank is authorising it. is there any other way of making a payment? Cheers Kev
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HELP!
Jan 16, 2021 1:02:41 GMT 1
via mobile
Post by IceCube! on Jan 16, 2021 1:02:41 GMT 1
Haven’t purchased anything today, so cannot comment on the receiving bank. I’ve never had an issue with them though or the worldpay system, payment this way is the only way as far as I’m aware. If it’s not your bank I’d try again in 24 hours.
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HELP!
Jan 16, 2021 11:18:59 GMT 1
Post by scott on Jan 16, 2021 11:18:59 GMT 1
Just had the same problem renewing my membership. Apparently it is very sensitive to the name on the account
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HELP!
Jan 16, 2021 14:07:28 GMT 1
Post by whyisitallsohard on Jan 16, 2021 14:07:28 GMT 1
Thanks both; not much point being a member if I cannot access the spares. Will try again.
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HELP!
Jan 16, 2021 17:01:37 GMT 1
Post by webmaster on Jan 16, 2021 17:01:37 GMT 1
The Webshop is acting correctly, and whyisitsohard has now completed his purchase If the customer enters an address that does not exactly match the address on the account the bank will not authorise payment as the computer suspects fraudulent activity. I am glad that the banks are taking this action to ensure all our accounts are safe Simply correct your billing address and the transaction will invariably go through, unless you have some other error. Phil
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HELP!
Jan 16, 2021 21:02:03 GMT 1
Post by whyisitallsohard on Jan 16, 2021 21:02:03 GMT 1
Phil, outstanding service today from both yourself and your good lady. I have to eat humble pie and can confirm that there was a digit wrong in my address and only I could have done that. That yourself and Lynda were patient and found the issue from your end does you credit, far more patience than I. As you say, I have now completed the purchase. I spent this afternoon working on my banger and fitted the handbrake assembly and mounted the rear lights to the rear number plate mount. As Fletcher says in Porridge, 'little victories!'
Cheers Kev
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HELP!
Jan 17, 2021 9:51:21 GMT 1
Post by webmaster on Jan 17, 2021 9:51:21 GMT 1
Tell us the model number on the Dynamo and we will see if it can be matched
Phil
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